Return & Refund Policy

Cancellations & Refunds Policy

At Brass, Wood & Melodies, we strive to provide the best customer experience in the industry. Our policies are designed to be fair and transparent.

Order Cancellations

  • Before Shipping: You may cancel your order free of charge before it ships. Contact us immediately at support@brasswoodmelodies.com or (855)-450-3390
  • Custom Orders: Custom or made-to-order products cannot be canceled or refunded once production begins.

Returns and Exchanges

  • Returns must be initiated within 30 days of receiving the item.
  • Customers are responsible for return shipping costs.
  • Not all products are eligible for return. Check the specific product page for details.
  • Outright returns incur a 25% cancellation fee plus return shipping costs.
  • Exchanges may be eligible for partial cost coverage, depending on the product.

Shipping and Delivery

  • Shipping times are estimates and may vary due to factors beyond our control.
  • We appreciate your patience with potential delays.

Damage Claims

  • Inspect packages upon delivery and report any damage within 24 hours.
  • Send photos and description to support@brasswoodmelodies.com for insurance claims.

Warranty

  • Warranty terms vary by manufacturer. See product pages for specific details.

BOGO Promotions

  • Both items must be returned for a full refund in BOGO promotions.
  • Partial returns will result in store credit or replacement.

Chargebacks

  • Please contact us to resolve issues before considering a chargeback.
  • Fraudulent chargebacks may result in legal action.

By using our site, you agree to these terms. For any questions, contact support@brasswoodmelodies.com.